Shipping | Kommetjie Surf Shop
Surf Shop, Big Wave Surfing, Coldwater Core Surf Shop, Kommetjie, Sunset Reef Surf, Surfing, Cape Town.
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Shipping

Shipping costs
We offer FREE SHIPPING within South Africa for all clothing items, wetsuits, wetsuit accessories and surf accessories. For the delivery of surf boards we kindly ask you to contact us. Depending on where the delivery goes, we will work out a quote for you. Don’t be shy – drop us an email!


If you are purchasing from outside South Africa please do not hesitate in contacting us, we will provide you with the shipping costs before placing your order.
You can reach us:
Email us: info@kommetjiesurf.com
or call us on +27 (0)21 783 4804.


Expected shipping times
Kommetjie Surf Shop ships daily, Monday to Friday for all orders placed before 14h.
The average shipping time will be of 2-3 days in main city centers and 2-5 days for outlying areas.
If you live in or around Kommetjie or simply prefer to collect the purchased item(s), you can collect your goods at the Kommetjie Surf Shop (Shop address: Unit 3 The Swan Lodge on Main, Kommetjie, 7975). Once you have placed the order and we have received the payment, the item will be shipped. We will provide you with a tracking number. We operate our deliveries with Dawn Wing Express Courier.


Express Service
If you decide to have your package delivered within the next 24hrs of placing your order and upon receipt of payment, we will send you the package for an additional fee; this package should reach you within 24hrs. We operate with Skynet for Express Deliveries. If you have any doubts please call us or email us, we will be more than happy to make it happen!


Track Your Order
If you have not received a tracking number for your order within 3 days of submitting your order, please let us know by emailing info@kommetjiesurf.com


Receiving the goods
We would like to kindly remind you that it is your responsibility to be present at the notified time of delivery. The package needs to be signed for and if you miss the delivery time it is your responsibility to contact the carrier for the location of your package. You can use your name or the tracking number sent to you.
Unfortunately we cannot refund you for any undelivered packages if a delivery was attempted.
But no reason to feel uncertain – WE ARE HERE TO HELP YOU: please feel free to contact us, you are talking to people 🙂 not machines, and we will always extend you a helping hand:
Email us: info@kommetjiesurf.com
or call us on 021 783 4804.


If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
Any delivery is subject to acts which is beyond the control of Southern Ambition t/a Kommetjie Surf Shop due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.